Ralph Girgenti, Director of Technology, Lake Station Community School Corporation, Indiana

This past weekend we had a problem that interrupted connectivity to our WAN and Internet. Since it affected all buildings it was a serious issue. I contacted ENA for weekend support because this issue had to be resolved by 7:00 a.m. Monday morning. This week is report card week at Lake Station and WAN connectivity is crucial to generating report cards. I am happy to report that ENA support wasted no time in escalating this issue to the highest levels of engineering support. A network engineer contacted me at noon on Sunday and had the issue resolved by 2 that afternoon. As of this morning not a single user realized there was a problem. That is what I call customer support! ENA is an A+ service provider.”

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