And The Johnny Award Nominees and Winners Are …
I guess some of you may be wondering, “What’s a Johnny Award?” The name is derived from a story in The Simple Truths of Service by Ken Blanchard and Barbara Glanz. In that particular story, a man dubbed Johnny the Bagger, a bagger at a supermarket, figured out a way to add his personal touch to his work to create an enjoyable experience for customers, which increased both the business of the supermarket and the morale of his coworkers. We were inspired by this story, so we created the Johnny Awards. When an ENA employee goes above and beyond, we want them to be recognized, and that’s why the Johnny Awards were created. Anyone can nominate an ENA employee for a Johnny, creating an opportunity for customers to brag on someone who helped them or for coworkers to recognize someone around them who may otherwise go unnoticed, which is especially great given that a lot of ENA’s employees are strictly behind-the-scenes people. So here’s a list of the latest nominees, a short quote explaining why they were nominated, and the winners!
Cory Ayers
“Mr. Ayers continually delights customers, but specifically, he delighted Baltimore City Schools. BCPS had only been a part of the ENA Network for a few short months when they started to experience slowness and failure issues at the Administrative Offices. Cory stepped in and gave a comprehensive overview of their network, and he informed them of the things that needed to be changed to shore up their network and provide resiliency. He then walked them through the process to help the BCPS Technology Team ensure that their internal customers were delighted.”
Mark Diguilio
“Mark always goes above and beyond for the customer. […] I regularly get notes from customers (post implementation) that ask me to pass along how happy they were to work with Mark. He gets constant praise from customers any time he works on one of my projects.”
Stephen Klausner
“Stephen has started sending out handwritten notes to customers for various reasons. They are simply a very sincere note thanking the customer for their partnership with ENA and letting them know what a pleasure it is working with them.”
Amanda Lange
“Amanda’s efforts to support and lead the initiative was meaningful to our customers; it was also an innovative problem solving approach to donating to a school while remaining E-Rate compliant.”
Travis Markley
“Travis is always quick to help any customer whether by phone or by assisting with an ASM visit. It’s not what he did for one but many!”
“It is simply the way he handles our customers everyday and what I feel exemplifies ‘ENA.’ In addition, he is equally helpful and supportive internally.”
Charles May
“During a very high visibility project at Tipton County, Charles was to go out and assist the customer with the installation of phones. The customer would leave for long periods of time and even went on Spring Break, but Charles never broke his stride and went over and beyond installing almost all of the customer’s equipment. He made himself available whenever the customer called, and he was even sure that he was there the day of port to assist. Field does not attend the day of port. His attitude was fantastic the whole time. The project would have failed without his dedication.”
Connie O’Connor
“Connie plays a critical role in supporting all of the people in the Indianapolis office and the work we do for our customers. She works very hard to execute all of our marketing events flawlessly. She puts together folders for the ASMs to deliver to customers, coordinates all of the Consortium program information for us, and is a very good sport about being a remote ENA Video Connect demo person when we are showing the service off to customers in the field. She coordinates all of the state contract E-Rate filings, and she makes sure that the state-contracted E-Rate consultant gets what they need, while also making sure the Indy ASMs get her what she needs on time. She has a lot of roles at ENA, and she does a great job!”
Trina Schoenfelder
“Trina is always there to assist in issues affecting the customer. She never turns you away when requesting assistance. You always feel important when speaking with her.”
“Trina is a solid, solid employee! You can go to her with a problem, and she will put everything down to assist and work the issue until it’s resolved. She will talk with customers and turn heated situations into positive outcomes.”
“She hits every mark on the dot.”
April Scott
“I hear April’s conversations with customers all the time and really think she is a saint! April has a way of talking to customers as if they are right there in front of her as though they are friends or family. She is so polite and professional, firm and yet very friendly. April KNOWS what and how to say things; she really takes customer service to another level.”
“April is arguably the most valuable employee to ENA due to her efforts and expertise surrounding E-Rate. She works countless hours during E-Rate season to ensure that customers secure all of the funding they can.”
Chad Truelove
“Chad is someone who is not the most quiet person in the office, but his work frequently goes unnoticed. As the marketing team is in front of the customers frequently, Chad’s presence isn’t directly in front of customers, but his words frequently are. He is at the core of telling our customers stories on a daily basis. Not only is he writing about ENA products, but he highlights and writes about what our customers are doing on a weekly basis. His writing inspires other school districts to do the same.”
Kim Wales
“Kim certainly raises the bar on customer service. The long term positive impact of Kim’s efforts with this customer is significant. I can’t imagine anyone ever worked harder to get 3 x T1s installed.”
Simon Weller
“Simon’s work helped a customer avoid a huge potential problem (no phone system for the entire district). He worked all night, and then worked with Ty to get the new solution up quickly. As a result of this work, we will now be keeping current with the underlying software required to provide ENA Voice iPBX to our current legacy customers. I feel this type of dedication to do whatever it takes to make sure our customers are up on time is inspiring to the entire organization.”
Zak Willis
“This is a different type of customer service, but it is this type of behavior that makes ENA a special company. Ultimately, the kids in the schools we serve are the most important part of our job and Zak showed this by his willingness to help out without notice.”
And now that you know the nominees, the winners are … Mark Diguilio, Trina Schoenfelder, April Scott, and Simon Weller! Congratulations to everyone nominated and especially the winners! Thanks for all that you guys have done and continue to do!
If you’ve had a great customer experience with ENA, tell us here, on Facebook or on Twitter!
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About Chris Willis | Follow @ENA_Chris
Chris is currently ENA’s Social Media and Event Marketing Specialist, and he’s been with ENA since May of 2012. Prior to that, he was a student at MTSU studying English. He’s written numerous screenplays, and has turned many of them into films made with colleague Jordan Bennett. When he’s not writing for pleasure or ENA, he finds himself in a number of roles. Sometimes he’s a bass player in a local rock band. Other times he’s a rock climber you can find at Climb Nashville. If he isn’t in any of those roles though, he’s probably driving a race car somewhere. Oh, yeah. Did I forget to mention he’s been a race car driver for nearly a decade? ENA employees are anything but ordinary and boring.
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