Press Releases
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March 2, 2010
INDIANA STATE LIBRARY SELECTS ENA AS STATEWIDE
INTERNET ACCESS SERVICE PROVIDER
Excellent Customer Care, Network Support and Value Lead to Selection
(Indianapolis, IN) March 2, 2010 -- The Indiana State Library has selected Education Networks of America, Inc., (ENA) for a four-year contract to provide Internet access and managed network and telecommunication services for members of the Indiana Public Library Internet Consortium. Through competitive selection processes, ENA has provided these services to the State Library since 2006.
According to Deputy State Librarian Jim Corridan, the role of the community library has changed in recent years, growing from primarily a book-lending institution to a full-service community center that meets the educational, professional and entertainment needs of their patrons. From researching medical issues and filing taxes and unemployment documents to searching for jobs and improving professional skills, libraries connect patrons to information that can improve the quality of their lives. This expanded role of the library demands ever-increasing bandwidth and network management expertise.
Since ENA was first awarded the statewide contract, total Internet access available to Indiana libraries has increased by nearly 250 percent. The amount of funding libraries received from the federal E-Rate program also doubled during this time, equating to nearly $1 million in additional savings. In addition to compelling price advantages, the Indiana State Library selected ENA because of the high level of service and support provided to Consortium members.
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The State Library can rely on ENA to be their single point of contact and accountability for network services as well as provide continuous technology improvements over the life of the contract. ENA also takes the lead in ensuring that libraries have access to the latest advancements in technology, such as security services and Internet2, an advanced networking consortium led by the research and education community.
“Many Hoosiers rely on Indiana’s public libraries to bridge the digital divide through equal and equitable access to digital-age information and technologies,” said Deputy State Librarian Jim Corridan. “ENA’s robust, scalable and cost-effective statewide network is essential for Indiana’s public libraries to meet their communities’ growing information needs.”
Like the corporate world, libraries have transitioned to digital content and media searchable through electronic databases—oftentimes remotely accessible for their convenience—rather than card catalogs. To further this transition, nearly 75 Indiana library districts to date have joined the Evergreen Indiana Library Consortium, a statewide resource-sharing project, said Catherine Lemmer, project coordinator for Evergreen Indiana. Member libraries enjoy access to other members’ collections and use an enterprise-class software program for managing, cataloging and circulating those materials. ENA’s network has been instrumental in making this statewide resource-sharing initiative, too, a success. As outlined in the State Library’s letter of selection memorandum, ENA’s “level of proactive customer care sets ENA apart from other companies … The needs of the public libraries of Indiana would be [best] addressed by ENA because of extensive customer service and support solutions.”
“We sincerely appreciate the opportunity to continue serving Indiana’s library patrons and librarians,” said David Pierce, president and CEO of ENA. “ENA endeavors to embody the motto ‘service is the solution’ in every touchpoint we have with customers. This high level of customer care has become the hallmark of ENA’s service delivery and we look forward to another four years of providing exceptional network service and solutions to Indiana’s Library Internet Consortium.”
Click here to download full press release
Contact: Monica Farner
Tel.: (615) 312-6008
E-mail: mfarner@ena.com
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May 18, 2008
US Education System Must Step-Up High-Speed Broadband Efforts to Maximize the Potential of Technology for Student Achievement and the 21st Century Global Economy
Click here to download full press release
Contact: Mary Ann Wolf
Tel.:(410) 647-6965
E-mail: mwolf@setda.org
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Have comment or questions? Please contact Amanda VanNoort at avannoort@ena.com
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