ENA provides managed network and communication services to customers in the education, library and government sectors. Our scalable solutions facilitate collaboration, increase productivity and decrease the cost of information management through the convergence of data, voice and video technologies. Founded in 1996 with a vision to provide technology solutions that make reaching and using valuable information as easy and reliable as turning on the lights, we have established a national reputation as experts in the design, deployment and operation of broadly distributed managed networks, as well as E-Rate guidance, consulting and other customized, value-added services. Empowered by their networks, our 2.2 million customers can focus on what matters most: preparing students, strengthening communities and leading enterprises into the 21st century.

We have created some of the most extensive, cost-effective networks in the U.S. Today ENA manages multiple statewide and hundreds of district-wide managed broadband networks in Tennessee, Indiana, Florida and Idaho.

We are customer-centric and education-focused. Because we are passionate about technology and all its human possibilities, we are passionate about customer service and education. We are dedicated to understanding our customers’ evolving needs, and our goal is to delight every customer we serve with effective partnerships. For six consecutive years, 100% of ENA customers surveyed say they would recommend us to others, and our overall customer satisfaction rating has been 97% or higher every single year. This two-fold commitment infuses everything we do and clearly distinguishes us from other providers.

We believe ENA's people make all the difference. Outstanding people are at the core of the value ENA has provided customers for over a decade. We believe employees must be given the same attention, respect and care within an organization that they are expected to share with customers outside the organization, and we think it shows. In fact, ENA was recognized as one of Tennessee’s Top 20 "Best Employers" by BusinessTN magazine in 2006 and 2007. In 2006, ENA was the only company in Tennessee named to the annual Winning Workplaces “Best Bosses” list.

ENA provides a fully managed (bundled) Internet access service where each school, library, municipality, or government agency receives high-quality Internet services from ENA. ENA is your single point of accountability and is responsible for end-to-end connectivity from every site to the Internet. This means we procure connectivity for the sites to the Internet, provide any required equipment to connect our network to the sites, and provide help desk and trouble management services. In addition to connectivity and high-speed bandwidth, ENA offers numerous value-added services to every site connected to the ENA network, including differentiated content filtering, E-Rate training and support, robust spam and virus filtering, Web-based email, complete network security and firewall solutions, carrier-class voice and VoIP services, and a world-class support and help desk team. The following diagram provides a graphical illustration of ENA’s bundled Internet service offering.

 

(Click the image for a larger view in a new window.)

Because we understand that superior technology is only as effective as our customers' ability to use it, ENA has developed a reputation for excellence in customer service and support. Every ENA solution is backed by the support of a seasoned professional services team through each phase of the engagement, including project management, implementation and training.

ENA is a world-class technology company dedicated to helping our customers achieve their personal and organization goals. Our primary business is to understand and meet our customers’ unique networking needs.