SNL and the NOC – FIX IT!!
You never know where you are going to find a saying or a learning opportunity for customer service. A saying or event found in the context of various cultural situations can teach us a lot about what we encounter at work, at home and in life as a whole. The pop culture icon, Saturday Night Live(SNL) has been a source for these types of epigrams for years. Timeless skits like “No Eggs, just Cheese Burger” with John Belushi and Bill Murray, as restaurant employees who are so caught up in their routine that they no longer really listen to their customers, but rather do their own thing. There was Dana Carvey, singing his ballad “Choppin Broccoli”, because he wasn’t prepared to present new songs. In the most recent season, out of frustration over the turmoil in which we find our nation, Keenan Thompson makes an appearance on Weekend Update repeating with adherent conviction, his diatribe, “FIX IT!!” (More...)
ENA Provides New Information Specifically for School Directors
ENA has come out with a new Value of a Managed Service brochure to help explain their services. For more information and to download this new brochure click here.
For more information about ENA's managed services click here.
The Last Year in Spam, Ham and "I don't know what it is!"
Almost everyone receives some spam to their Inbox. While it can be
annoying, what most people don't see is the amount of spam that doesn't
make it to their Inbox due to filtering. With school starting again and
folks getting back into the routine of regular e-mail use I thought I
would share with you some of the statistics we gather on the mail
system. Click the image below to see a larger version.
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ENA adds Centurion to Consortium line up
ENA is proud to announce Centurion to the consortium line up! This is a great green product that can help save schools money. A little bit more
about it is:
"Centurion Technologies’ Smart Shield Education eliminates downtime and
maintains workstation integrity by making system configurations
unalterable. Once Smart Shield Education is installed on a workstation,
all changes made to that system are removed upon reboot, instantly
returning the workstation to its original configuration."
Check out more on this new product, click here.
For more information, please contact Kylie Watkins at kwatkins@ena.com or 615.312.6083.
