Blog Description [Category - Customer Service] en-us Wed, 10 Mar 10 16:23:24 UT Wed, 10 Mar 10 16:23:24 UT http://blogs.law.harvard.edu/tech/rss Marqui 4.9 System Administrator System Administrator http://www.ena.com/blog/ena_blog_11160901.aspx]]>Mon, 16 Nov 09 16:00:00 UThttp://www.ena.com/blog/ena_blog_11060901.aspxFri, 06 Nov 09 21:00:00 UThttp://www.ena.com/blog/ena_blog_09210901.aspx Have you seen the latest Sprint Mobile Phone Commercials? They are advertising their “Now Network” featuring metrics that brandish facts like, “26,000 people researched restaurants in a cab, while 29 of those people left their phones in that same cab”. How about the statistic that states “The most popular subject among 67,000 people texting in a staff meeting is Diapers.” We are bombarded with metrics, of the massive or mundane everywhere, and they focus on all kinds of information. What you do with that information is a whole different story.]]>Mon, 21 Sep 09 13:45:00 UThttp://www.ena.com/blog/ena_blog_08280901.aspx“No Eggs, just Cheese Burger” with John Belushi and Bill Murray, as restaurant employees who are so caught up in their routine that they no longer really listen to their customers, but rather do their own thing. There was Dana Carvey, singing his ballad “Choppin Broccoli”, because he wasn’t prepared to present new songs. In the most recent season, out of frustration over the turmoil in which we find our nation, Keenan Thompson makes an appearance on Weekend Update repeating with adherent conviction, his diatribe, “FIX IT!!”]]>Fri, 28 Aug 09 13:45:00 UT