Judy Battista, Senior Director of Customer Services
Judy joined ENA in 2012 as senior director of Customer Services after a 30-year career at IBM, where she served most recently as the senior sales executive for the largest software brand within IBM. As vice president of information management, IBM North America, Judy was responsible for over $3 billion in annual revenues as well the successful integration of several large software acquisitions. Her proven senior sales executive positions along with her passion for her customers’ success are key ingredients for her role at ENA, where she has assumed a position as a senior sales leader and will be assisting in national sales strategy and in driving day-to-day sales activities and customer relationship management.
Dean Bankes, Director, Network Optimization and Cost Access Management
Dean joined ENA in November of 2012, assuming ownership of the Carrier Management Team. Prior to joining ENA, he served varied roles for XO Communications over a 14 year period, ranging from operations management to process and program management. In his last role at XO, Dean developed and managed a cost-savings program resulting in a $2.4 billion reduction in operational expense over a 10-year period and $415 million in annually recurring savings.
Dana Briggs, Director of Customer Support
Dana has over 17 years of experience in technical services and customer support. His prior experience included a former Fortune 500 PC manufacturer, and just before joining ENA in 2008 he worked for one of the most profitable private telecoms in the country located in the Midwest. Dana served as the manager of technical support and customer service with over 90 agents in Sioux Falls, SD, fulfilling all customer needs in a multi-state footprint. Dana’s career has focused on customer service, technical support and network monitoring for residential, business and education-based customers. Dana joined ENA in February 2008 as the Customer Technical Assistance Center manager. He specializes in promoting the use of industry-best practices such as ITIL and is certified in ITIL Foundations to track and to resolve incidents and requests while obtaining high levels of customer satisfaction through his team. Dana oversees all customer support, procedure development, root-cause analysis, escalations and network monitoring for ENA.
Ward Chaffin, Director of Finance
Ward joined ENA in 2000 as ENA’s director of Finance. Ward now has over 16 years of experience in accounting and finance which includes the primary responsibilities of cash management, budget development, financial reporting, audit coordination, securing insurance and overseeing tax requirements.
Patrick Connor, Manager of Field Operations
Patrick joined ENA in 2000 after a stint in the Army National Guard. He originally started with ENA on the wireless team, now known as the field operations team, and in this position he worked to be customer oriented and cost effective. Those traits combined with the strong sense of duty instilled in him through his military training prepared Pat to take on his current position, manager of Field Operations. Patrick remains focused on bringing exceptional service to customers and be conscious of costs while taking on the responsibility of leading his team.
Monica Farner, Director of Marketing
Monica joined ENA in 2000 and in the last ten years has demonstrated an enthusiastic and results-oriented dedication to improving technology solutions and integration in the schools and libraries across Florida, Georgia, Idaho, Indiana, Maryland, New Hampshire, Tennessee and Vermont. Before joining ENA, she served as the product marketing director at Passport Health Communications, an industry-leading technology company dedicated to creating online technologies that improve the healthcare process for both patients and healthcare staff. Prior to this, Monica worked on the product development team for Southern Company, the Atlanta-based electric utility. Monica brings to ENA over 15 years of experience in marketing and customer relationships and is responsible for customer retention and satisfaction, customer communications, product management and value-added services.
Merle Gruesser, Director of Customer Services
Merle joined ENA’s Management Team in 2005 and brings thirty years of sales and sales management experience to the company. In her tenure in both the public and private sectors, she has worked for technology giants such as Sun Microsystems and IBM and managed a number of new business ventures and overseen the expansion of existing business footprints and customer relationships. At ENA, Merle is responsible for providing statewide strategic planning, business development, and overall customer growth and retention in the state of Indiana in addition to managing day-to-day sales and operations. Her dedication and direction has been instrumental to ENA’s success in meeting and exceeding the expectations of K–12 education and public library network members throughout the Hoosier state.
Greg Horton, Information Systems Manager
Greg began working at ENA in June 2008 and has significant experience designing, implementing and managing the development and delivery of information technology solutions. He has over 13 years of expertise in information systems, software development, data administration and technical project management. Prior to joining ENA, Greg served in the capacity of IT project manager for the business intelligence program with Comdata Corporation. There he was responsible for managing product delivery of the enterprise data warehouse and business intelligence reporting solutions. His career has focused on partnering with business organization areas to implement and leverage technology solutions in support of operational and strategic initiatives. Greg currently serves as the Information Systems manager and leads strategy and execution of ENA’s business and operational support systems and services.
Aimee Hull, Director, Human Resources Administration
Aimee has been with ENA ten years. She joined ENA while working on her Master’s in Organizational and Human Relations Management. She has held several positions in ENA’s Human Resources department, including human resource administrator and human resource generalist, and now reports to the chief people officer as director of HR Administration. Aimee’s primary responsibilities include compensation, benefits, recruitment, employee relations, and management of the company’s administrative needs. She also ensures ENA is compliant with all federal, state and local laws and regulations. Aimee is responsible for the day-to-day operations of ENA’s Human Resources Department.
Oliver Landow, National Customer Services Director
Oliver joined ENA in 2008 and has extensive experience marketing complex enterprise technology to government agencies and Fortune 2000 companies. Oliver has a track record of ensuring his customers receive the highest level of customer satisfaction due to his constant vigilance and personal attention required in today’s ever-changing high-tech environments. Oliver is responsible for the overall growth, retention and strategic planning of key opportunities across the United States.
Garry Lough, Director of Customer Services
Garry joined ENA in 2012 as a sales director with a track record demonstrating his ability to generate clientele for new and existing businesses, while also increasing sales and funding through communication with customers and investors. His aptitude for understanding the needs of customers and issues related to both education and telecommunication make him an asset to the ENA team, with which he has closely worked with in the past, specifically regarding the deployment and implementation of the Idaho Education Network (IEN). He has also designed and executed marketing strategies to ensure education for those using the IEN telecommunications infrastructure, and as an ENA team member, Garry will continue to build on the success of the IEN right at home in the Gem State.
Michael McKerley, Senior Director of Technology and Innovation
Michael is responsible for ENA’s overall backbone and platform architecture as well as all new product and service development. Reporting to the chief technology officer, he manages ENA’s architecture team, product-management team and solution-engineering team. Michael has been at ENA for over 10 years and worked as a systems engineer, product manager and director of R&D before taking on his current role. Prior to joining ENA, Michael served as a consultant for the state of Wisconsin, where he worked to provide managed network and technology services to over 25 different state agencies spread across the state. He has also worked as an engineer for Oracle, the software development company, and Atlas Copco, an international manufacturing conglomerate with offices throughout North America, Europe and Asia. He has considerable experience designing and deploying network-based services and products to serve the needs of distinct stakeholders. He also likes soccer and has had multiple knee surgeries.
Jay Power, Director of Solutions Engineering
Since joining ENA in 2000, Jay has served as senior network engineer, implementation program manager, network engineer, manager of Field Services and director of Engineering. Before his promotion to director of Solutions Engineering, Jay managed network availability, performance and growth, always thinking innovatively about how current and future technologies would best support overall infrastructure and ENA’s customers. As a certified Cisco professional, he has developed, implemented and supported networks both district-wide and statewide across the United States. Jay is an experienced video collaboration engineer who helped to implement the Idaho Education Network’s (IEN) statewide videoconferencing system. He is focused on providing excellent engineering services, always keeping in mind that the most important customer is the growing student who relies on these technologies every day. Jay graduated from Belmont University with a degree in Business Management and was recognized as the outstanding business graduate of his class.
April Scott, Director of Finance for E-Rate Operations
In January 1999, April joined ENA as the director of Finance for E-Rate Operations. April brings over eighteen years of financial experience to ENA. Her primary responsibilities include managing ENA’s E-Rate financial operations, overseeing key aspects of ENA’s day-to-day finances and assisting customers in complying with E-Rate guidelines. She has been instrumental in obtaining in excess of $100 million in E-Rate funding approvals for ENA customers.
Mark Smith, Director of Regional Sales and Account Strategy
Mark joined ENA in 2001 as a customer service and solution advocate. Since then, his expertise in developing creative, cost-effective solutions has helped thousands of school districts transform their networks into powerful, state-of-the-art systems. The ability to forge strong partnerships with both local and national telecommunication and utility companies positions Mark to deliver the highest levels of technology security, reliability and effectiveness. Dedicated to customer satisfaction and customer advocacy, and driven by an unmatched tenacity to help school districts achieve their goals, Mark has been at the forefront of delivering success in several of the largest data, voice and video implementations in the nation. Currently serving as the director of Sales and Account Strategy, Mark leads a team of professionals in developing creative solutions and partnerships, delivering unmatched customer service and preparing schools to exceed their goals for the future.
Matthew Turner, Director of Services Implementation
Matthew joined ENA in January of 2011 as director of Services Implementation. Matthew brings with him 22 years of complex IT service delivery management experience, spanning the finance, automotive and rail transportation industries. While Partner Manager with the Railinc Corporation, an application services provider for the railroad industry, Matthew was responsible for managing the $26 million annual IT budget and associated contracts. At IBM, he was responsible for the end-to-end delivery of a $35-million infrastructure and operations outsourcing agreement for one of IBM’s largest clients. This outsourcing agreement was the first of its kind, developed and managed under a highly customized ITIL framework.
Travis Wales, Director of Engineering
Travis joined ENA in June of 2002. Travis has served as a field dngineer, customer support analyst, lead field engineer and director of Field Operations. He currently serves as director of Engineering. Over the years, he has worked on some of ENA’s largest projects, delivering technical support and leadership to his teams and to our customers. Travis is focused on providing excellent customer service through the leadership of his team. Travis graduated from Union University with a B.S. in computer science. He brings over 10 years of experience in IT service delivery.