The past year has been exciting for ENA and we’re glad to say that the future looks to be equally exciting. With the new school year well underway, we thought it appropriate to share with you this ENA Company Update: ENA Is Here to Serve. As you browse our company activities and product updates, we hope you’ll remember that serving you and helping you meet your goals is what drives everything we do at ENA.
Strengthening Customer Support: ENA’s CTAC Gets Bigger and Better
If you’ve called ENA’s CTAC recently, you may have heard one of four new voices: Grant Jurgensen, James Denney, Michael Morey or Joshua Gochee. Each of our new Customer Support Engineers (CSEs) have come onboard in the last three months and joins ranks with the familiar voices of Wendi, Eric, Scott, Shane, Dan, Mike and Zak. This 40-percent increase in staff means enhanced overall support availability and technical expertise for our customers.
The CTAC has two goals: IT service management excellence and your complete satisfaction. In pursuit of the first goal, we adhere to the ITIL (Information Technology Infrastructure Library) framework, based on the industry’s best practices, in order to continuously improve our processes. Moreover, our CSEs are highly trained: eight hold their HDI Support Center Analyst certification, with three currently prepping, plus as a group our CSEs posses three CCNA, two CCNA Security, one CCNP Switching, one Network+ and one A+ certifications! What does all of this mean? That we are also constantly closing in on our second goal—your complete satisfaction. To learn more, click here.
Achieving a Milestone: ENA Celebrates Its 100th Employee
On August 15, ENA reached the employee century mark with new CTAC Customer Service Engineers James Denney and Michael Morey, our 99th and 100th employees. ENA celebrated the company milestone with carrot cake, red velvet and sweet potato cupcakes; said Morey after his first day of work with ENA, “I expect life at ENA to resemble a family. It’s a smaller company, very open, with a team-oriented mindset and a common focus: our customers.” Our ten-year veterans could not have said it better. Learn more.
Getting Together: Social Media, Customer Surveys, Events and Webinars
Social Media: In early September of this year, just in time for the start of school, ENA began offering a more convenient and powerful way for customers to connect to us and to each other: we joined Facebook, Twitter and started blogging at our website! Through social media, ENA will be able to communicate with you in a timelier and even instantaneous fashion, meeting you where you are and via the forums you increasingly choose to be met. Over these channels, ENA will share with you customer success stories, company and industry news, national and state education policy updates, and more. We hereby extend to you a standing invitation to join the dialogue!
- Facebook: http://www.facebook.com/ENAconnects
- Twitter: http://www.twitter.com/ENAConnects
- ENA Blog: http://www.ena.com/blog
The 2011 Customer Satisfaction Survey: Please look for our latest Customer Satisfaction Survey coming to your e-mail inboxes this month! We encourage everyone’s frank feedback on the solutions and service ENA provides you as well as any suggestions and insights you might offer on your ongoing needs. We always welcome your comments and recommendations and promise every response will matter.
E-Rate Webinars: ENA plans to offer the following E-Rate Webinars. Please be on the lookout for upcoming e-mails or check our website for further details!
- Tuesday, Nov. 15: Idaho Market
- Wednesday, Nov. 16: Tennessee Market
- Thursday, Nov .17: Indiana Market
- Friday, Nov. 18: New Hampshire and Vermont Markets
- Monday, Dec. 12: Indiana Market
- Tuesday, Dec. 13: Tennessee Market
- Wednesday, Dec.14: Idaho Market
- Thursday, Dec 15: All Markets
- Thursday, Jan. 5: New Hampshire and Vermont Markets
- Friday, Jan. 6: All Markets
ENA Video Connect Webinars: ENA plans to offer the following ENA Video Connect Webinars. Please be on the lookout for upcoming e-mails or check our website for further details!
- Wednesday, October 12, 3 p.m. Central: Instructional Transformation: Why VTC Is a Curriculum Game-Changer
- Wednesday, October 26, 3 p.m. Central: How to Put Multi-Person VTC in Every Teacher’s Hands for $20 a Month
- Monday, November 7, 3 p.m. Central: Deploy Powerful, Cost-Cutting PD and Teacher Collaboration Over VTC With the Devices You Already Have
Upcoming Events: ENA values and enjoys building long-term relationships with customers. Learning about and understanding your needs, interests and challenges is a priority for us. That’s why ENA actively participates in key events that allow us to spend time with customers as well as stay abreast of edtech issues that are important to you. During the fall of 2011, ENA is expanding its event schedule to include even more face-to-face interaction with our customers. For a complete list of the events where you will see us in coming months, go to the ENA Events Calendar.
Continuously Improving: New Product and Product Update Highlights
ENA Video Connect: Launched in August of this year, ENA Video Connect is a cloud-based, multi-point video teleconferencing solution that is more secure and versatile than Skype-type services and is a viable, lower-cost alternative (but still compatible with) full-room or desktop H.323 systems. Requiring only the ENA network and a machine with a capable camera and speaker-microphone, ENA Video Connect is compatible with Mac OS 10.5 and above, Windows XP and above, iOS 4 for iPad and, coming soon, Android. ENA Video Connect is all about cost-effective communication and collaboration and over 60 districts are enjoying the ENA Video Connect solution, with more than 500 meeting rooms already activated.
In October, ENA will begin beta-testing of record, replay and live stream features, a service that will be free to customers for the 2011-12 E-Rate year and we are already working on plans for future offerings based on what we have heard from customers. To learn more about ENA Video Connect, click here.
ENA Mail: ENA Mail—our fully redundant, scalable e-mail and e-mail collaboration platform—underwent a drastic makeover in both style and substance in late 2010 and most of our customers were migrated in early 2011. The upgraded ENA Mail is faster, more reliable and boasts a radically new and improved feature set and completely retooled web interface. The new platform rivals any on the market while retaining the tried-and-true features that customers appreciated most—and it’s a bargain compared to other mail solutions. Since April of 2011, more than 22,000 users of our previous platform have migrated and more than 8,000 new users have come onboard, bringing the customer base to 135 districts and representing a subscriber growth rate of over 36 percent! We will be rolling out selected upgrades to ENA Mail over the next three months that will include better iPad compatibility. To learn more about ENA Mail, click here.
Content Filtering: The next generation of ENA Content Filtering is due to launch in early 2012 and will provide enhanced security and content filtering options for your schools. The new features will include:
- HTTPS filtering
- Anonymous proxy detection on non-standard web ports
- IM (Instant Messaging) and FTP filtering
- User directory integration
- Invalid web query assistance
Our current content filtering customers will hear more from us in February and March as we finalize the details regarding this exciting upgrade.
ENA Connect, Dialtone Connect and Other Voice Solutions: ENA’s suite of carrier-class voice solutions—offering advanced features and functionality, scalability, significant cost savings and an easy entrée into IP-based telephony—will continue to see new features and offerings in 2012. Our updates will focus on several new features that have been requested by our customers as well as provide us a platform to grow based upon the strong demand for this service. To learn more about ENA’s voice solutions, click here.
If you have any questions or concerns, please contact us
Helping you is our business. If you have questions or would like to discuss anything at all regarding our solutions or your needs, please feel free to contact us. Your Account Service Manager wants to hear from you and so does the rest of the ENA team! You may call us toll-free at (866) 615-1101 or e-mail support@ena.com or sales@ena.com. You may also use the Contact Form on this page so that your questions and concerns can be quickly directed to the person best equipped to answer them.






