Manager of Field Operations

Nashville, TN

The Manager of Field Operations supervises and coordinates the daily work efforts of the Field Operations staff that maintains and supports data, voice, video, and wireless communication systems and other ENA services delivered to customer premises. This position ensures timely and professional field support for customer installations and repair/troubleshooting activities as well as manages subcontractor relationships and balances use of ENA and subcontracted resources to deliver excellent customer service while managing to cost targets.  Provides oversight to increase cost efficiency, effectiveness in meeting service requirements, and customer satisfaction.

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