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Service and support resources:    myENA   |   ENA Help Center

myENA

Power, at your fingertips

myENA is your resource to access all of your online service and support applications. ENA has the solutions you need to keep your connectivity, communication, instruction, and daily operations flowing smoothly. Select an option below to log into your powerful ENA solution or go directly to my.ena.com.

ENA is excited to announce the launch of the new and improved myENA user portal! For details about the portal upgrade, click the button below.

Portal Update

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Network Availability Monitoring

Network Availability Monitoring

This online tool displays the real-time status of a site’s network, providing you with anytime/anywhere insight into the health of your network.

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Ticket Tracker

Ticket Tracker

Directly access ENA’s ticketing system in order to view ticket information about issues affecting your site(s). Find out the current status of any ticket, including which ENA department owns your ticket, and the steps underway to correct the problem. If you have any more information for us, please update the ticket and the ENA engineer will be notified immediately.

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Bandwidth Utilization

Bandwidth Utilization Reporting Tool

This tool allows you to track and monitor aggregate bandwidth usage by site using industry-standard metrics. This information assists in troubleshooting, planning future capacity requirements, and tracking usage spikes.

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Account Management

Account Management

The Account Management tool allows authorized personnel to maintain account information such as passwords and user details, as well as create additional accounts.

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ENA SmartVoice Admin

ENA SmartVoice Admin

ENA SmartVoice Admin: This portal gives administrators the ability to manage their own moves, adds, and changes (MACs). They can also perform real-time user management, see call detail logs, create new call groups, manage hunt groups, update their telephone directory, and much more.

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ENA SmartVoice User

ENA SmartVoice User

ENA SmartVoice User: This portal allows users to manage their ENA SmartVoice service. They can listen to, forward, and delete voicemails, as well as change their forwarding settings, view their call logs, configure their phone, change their account settings, and much more.

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ENA Air Reporting

ENA Air Reporting

The ENA Air portal provides access to real-time and historical reporting for your managed Wi-Fi networks. This reporting and analytic data will help you understand user behavior, assist with troubleshooting, plan for future enhancements, and more!

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ENA WebSafe Tool

ENA WebSafe

ENA WebSafe provides authorized technology staff the ability to manage your content filtering policy and access informative dashboard reports.

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ENA Video Collaboration

Video Collaboration Powered by Zoom

Experience high-quality, multi-person video conferencing and collaboration with Video Collaboration Powered by Zoom. This robust communication tool enables you to connect to colleagues, speakers, presentations, events, and learning opportunities around the world.

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Access online self-support with the ENA Help Center. The ENA Help Center contains a wealth of help documentation, including manuals and tutorials for ENA’s solution products and support tools. In addition to product-specific content, you will also find valuable resources such as the Technology Leader Welcome Kit and other handy tools.

VISIT THE ENA HELP CENTER

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