Education Networks of America Releases Results of Recent Customer Satisfaction Survey

Nashville, TN - January 27, 2005 - Education Networks of America (ENA) announced today the results of their most recent Customer Satisfaction Survey. ENA collects customer and network satisfaction benchmarks every six months to help ensure high levels of effectiveness, quality, and satisfaction with the ConnecTEN network and staff. ENA was selected to develop ConnecTEN , Tennessee ’s statewide education network, in an effort to create ”last mile” access and equity for K-12 students and teachers by connecting all schools and all school districts within the state.

ConnecTEN currently provides service to over 1,000,000 students and teachers, 1,900 schools and 314,000 computers. “The robust ConnecTEN network has actually put Tennessee way ahead of the game, and far ahead of many states. Connectivity is something Tennessee doesn’t have to worry about -- we are able to focus efforts in other areas. The state Department of Education is excited about our ConnecTEN network partnership” Stated Dr. Tim Webb, TN Department of Education Assistant Commissioner for Resources and Support Services.

The Customer Satisfaction Survey is conducted twice annually and presented to the Commissioner of Education’s Advisory Committee bi-annually. The statewide satisfaction survey of the 136 TN school districts shows the support and satisfaction expressed by the district level Technology Coordinators and technical staff was unanimous:

100% of respondents gave ENA a positive overall satisfaction rating
100% of respondents gave the Tennessee state network operated by ENA a positive overall satisfaction rating
100% of respondents said they would recommend ENA services to others

ENA surveyed Tennessee ’s Technology Coordinators and technicians in two main categories, staff satisfaction and network satisfaction. ENA reports very high scores in both categories and is particularly proud of their staff satisfaction results. On a 5.0 point scale, staff satisfaction ratings were 4.8 and 4.9 in every category. “ENA is fully dedicated to providing exceptional customer support and delivery of service. Our employees understand and embrace the importance of providing outstanding network and customer support” states ENA President, David Pierce. “We take every survey very seriously; these surveys help us monitor our performance. Our relationships with our customers and exceeding customer expectations are priority one for ENA.”

About ENA

ENA provides managed technology solutions that make reaching and using valuable information easy and reliable. Founded in 1996, the company has established a reputation as experts in the design, deployment, and operation of broadly dispersed networks for school systems, libraries, governments and small to medium sized businesses. ENA created the country’s first statewide K-12 network in Tennessee , connecting all schools and school districts in the nation.

ENA Contact:
Monica Farner, ENA Director of Marketing
615-312-6008
mfarner@ena.com

Media Contact:
Meredith Braselman, EduStrategies
404-375-6815
mbraselman@comcast.net