Proactive Call Quality Monitoring

With Proactive Call Quality Monitoring, ENA is able to proactively monitor the overall quality of experience for every call made to and from ENA’s voice solutions. This allows ENA to quickly pinpoint where a call problem lies—whether on the customer’s LAN or on our own telecommunications network—thereby enabling us to resolve the issue in a speedier, more effective manner. Proactive Call Quality Monitoring sets ENA apart from every other voice solution available on the market, and ENA offers it to all our Connect and Dialtone Connect customers at no additional cost.

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