The Perfect ENA Voice Package for You

With ENA, you can choose from five voice service packages, plus voice support services, all offering work-enhancing, time-saving features and critical security benefits, all designed specifically for the education, library and government user.

ENA Connect: Want the robust features of an IP PBX without having to purchase, manage or continually upgrade premises-based equipment? Four levels of service to choose from!
ENA Dialtone Connect: Want to extend the life of your current PBX investment, but with enhanced features and unlimited calling?
Features at a Glance: Voice solution features in an easy-to-read chart.
Toll-Free Connect & Voicemail Connect: Need a dedicated toll-free line? More voicemail boxes?
Safety & Security: Learn how ENA can make your campus a safer place.
Enhanced Call Quality Monitoring: Sets ENA’s voice solutions apart from other solutions.


Smarter, Simpler, More Powerful Voice Solutions

ENA’s next-generation, carrier-class voice solutions offer the most robust and advanced features and functionalities on the market today. And because our solutions are hosted, easy to use and almost infinitely scalable, they also represent a significant cost-savings and an effortless entrée into IP-based telecommunications. Educators, parents, students and the community at large depend on reliable telecommunications services, and no one understands that better than ENA—a trusted leader in reliable, educationcentric, mission-critical connectivity services. With ENA Connect, you’ll enjoy a voice solution designed specifically for the education, library and government user:
• More than 70 time-saving and convenient features
• Unlimited domestic long distance*
• Flat-rate billing with one-page bills
• No PBX capital expense outlay
• Priority 1 E-Rate eligible
• Enhanced Call Quality Monitoring on all voice solutions
• Vastly enhanced external call capacity
• Phone-in-every-classroom affordability and scalability
• Built-in disaster continuance
• Complete administrative control with user-friendly
Web interface
• Exceptional ENA customer support


ENA Dialtone Connect

Get more out of your PBX — for less

The ENA Dialtone Connect suite  cost-effectively replaces your existing PRI  or analog phone lines, allowing you to extend
the life of your current PBX investment while enjoying enhanced features and unlimitedminute calling plans at no extra charge.* Because network and PBX upgrades are  not necessary, you will immediately benefit from a vastly enriched feature set!

Our most popular features in a simple, straightforward package

The ENA Dialtone Connect suite comes in two service types: Dialtone Connect and IP Dialtone Connect. The first provides analog or PRI handoff for traditional PBX or key systems. The second delivers IP handoff directly to your IP-enabled PBX, precluding the need for a gateway. Both versions of Dialtone Connect allow you to cost-effectively extend the life of your current PBX investment while you enjoy enhanced features and unlimited minute calling plans at no extra charge*.

• Unlimited local and long distance calls*
• No changes to your existing phone numbers;
local number portability is included
• 911 and e911
• Screen incoming calls with caller ID
• Caller ID block/unblock
• Connect accurately with direct inward dial
• Hunt/rollover groups
• User-controller caller ID restriction lets you
decide when to display outbound caller ID
• Enterprise-class redundancy allowing inbound
call-rerouting in the event of a site outage
• Simple, easy-to-understand billing—
eliminating time-consuming evaluation of
lengthy, tedious telecom invoices
• With almost every feature included in a flat
price, telecom cost surprises are
minimized***

*Some restrictions may apply to unlimited minute calling services. Unlimited long distance applies to lower 48 U.S. states only.

****411 calls, USF, 911 county taxes and international long distance are not included.

Note: ENA Dialtone Connect and ENA Connect are not available in all areas


70-plus next-generation features.
99.999% carrier-class reliability.
100% scalability.
0 headaches

The ENA Connect suite delivers a complete, end-to-end telecommunications solution with all the robust features of a next-generation IP PBX but without having to purchase, manage or continually upgrade any premises-based equipment. Plus, customers get full redundancy, extension flexibility and ENA’s renowned attention to customer service and maintenance. Because our service is hosted, there’s no outlay of capital expenditure other than the phones themselves—only a flat monthly rate that compares favorably with the cost of many customers’ aging, underperforming telecommunications solutions. In short, ENA Connect provides all the advantages and none of the headaches or cost barriers of implementing the latest in telephony solutions.

Designed with the needs of schools, libraries and government agencies in mind.

ENA Connect’s feature sets are offered in four bundles, each as robust as any available on the market. Any combination of ENA Connect Lite, Basic, Plus and Pro levels may be purchased.
ENA Connect Lite
ENA Connect Lite cost-effectively puts fully hosted PBX telephone extensions into every classroom while providing classic features such as hold and transfer. Service includes a bundle of local-only outbound calling, unlimited inbound calling, visual voicemail, online portal access, clickto-call and more!
ENA Connect Basic
This greatly enhanced service class includes a bundle of local and long distance minutes, unlimited inbound calls and features especially designed for teachers such as call scheduling, off-site voicemail access and three-way conferencing calling.
ENA Connect Plus
An enhancement to the ENA Connect Basic offering. Unlimited local and long distance calling, direct inward and outward dialing, call park and pickup, outdial notification and one-to-one intercom features make this phone service ideal for customers who require more frequent outbound calling—like support and administrative staff.
ENA Connect Pro
This rich feature set integrates the telephone experience with the user’s computer. ENA Connect Pro includes drag-and-drop conferencing and click-to-call capability that can be accessed via any compatible Web browser. Now phone system managers, technology staff, principals, directors, superintendents, office personnel and others in need of enhanced features can forward calls to one or more alternate phone numbers at once through a convenient Web-based interface—or park calls at one extension and pick the call up at any other in the system. Package also includes mobile phone integration, broadcast messaging administration and Microsoft Outlook plug-in.*

*Not supported for Microsoft Outlook 2011


ENA Dialtone Connect & ENA Connect

Features at a Glance

ENA Connect Makes Your Campus a Safer Place

Safety and security are critical concerns to schools, libraries and businesses. With ENA Connect, several significant safety, security and emergency response features are built in:

Anyone concerned about security.
The price and feature set of the entry-level ENA
Connect Lite would allow many customers to place
a phone in every classroom—an essential aid in
emergencies and facilitating parent-teacher
communication.
Anyone looking for an outstanding performance
versus price ratio.
Customers who are paying for Centrex services, who
haven’t yet migrated to IP-based telephony or who
are otherwise dissatisfied with their current solution
will recognize the enhanced functionality of the four
ENA Connect bundles and appreciate the value.
Intelligent” 911 System
Anytime someone calls 911, ENA
identifies and seamlessly routes the call
to the correct Public Safety Answering
Point, providing the correct physical
address, no matter which campus the
caller happens to be in; this works even
if the phone has been moved from one
campus to another.
Nimbler, more mobile telephony
ENA Connect users can “move” their
phone and therefore emergency office
anywhere that has Internet access; for
example, if a building is shut down or
rendered inaccessible for any reason,
superintendents and principals can
make calls, view contacts, receive
messages, etc., from any computer with
an online connection via free or
inexpensive desktop telephone software.
Top-to-bottom reliability
ENA implements generator backup
and fully redundant systems to ensure
that every call comes in and goes out
successfully.
Anyone planning new construction.
One of the great advantages of VoIP is that it
enables you to merge your telephone systems
and LAN into one seamless network. Installing two
separate networks increases upfront and maintenance
costs, while wasting a lot of bandwidth. ENA
Connect is state-of-the-art convergence, ensuring
more cost-effective, scalable, functional
communications now and in the future.
A phone in every classroom becomes and affordable reality Anyone with an aging PBX or key system.
ENA Connect is a viable alternative to a
costly upgrade.
Anonymous Call Blocking

*Some restrictions may apply to unlimited
minute calling services. Unlimited long distance
applies to lower 48 U.S. states only.

**Our most popular features. For a complete
list, contact your ENA account service manager
or visit www.ena.com.

***Not supported for Microsoft Outlook 2011

****Additional charges apply.
Note: ENA Dialtone Connect and ENA Connect are not available in all areas.




Voice Support Services From ENA

For ENA Connect and Dialtone Connect customers that require a dedicated toll-free line, ENA now offers Toll-Free Connect.
For Dialtone Connect customers who need more voicemail boxes than their current PBX allows, we offer Voicemail Connect.

Toll-Free Connect

• A nominal monthly fee for each toll-free number you need
• First 100 inbound minutes included
• Pennies per minute thereafter
• Available to ENA Connect and Dialtone Connect customers

Voicemail Connect

• Low monthly fee for voicemail box bundles
• Optional integration with ENA Auto Attendant provides a robust front end to your campus telephone system

Enhanced Call Quality Monitoring

We monitor every call you make and receive for quality assurance—only ENA gives you this exceptional level of customer care

With Enhanced Call Quality Monitoring, ENA is able to monitor the overall quality of experience for every call made to and from ENA’s voice solutions. This allows ENA to quickly pinpoint where a call problem lies—whether on the customer’s LAN or on our own telecommunications network—thereby enabling us to resolve the issue in a more efficient, more effective manner. Enhanced Call Quality Monitoring sets ENA apart from every other voice solution available on the market, and ENA offers it to all our Connect and Dialtone Connect customers at absolutely no additional cost.
Network behaviors known as delay, jitter and packet loss can degrade the transmission of voice traffic over data  networks. These behaviors can be examined and measured, aiding in the identification of problem points in the stream  of voice traffic across the network between one user and another. These measurements are used to estimate a Medium Opinion Score (MOS) of the call’s quality. The screen shot depicts an excellent call, as interpreted by ENA’s Enhanced Call Quality Monitory system.


What customers are saying about ENA Connect

“ENA’s voice implementation offers an economical solution to upgrading old telephony 
systems. The feature set and customer support are far superior to other voice providers. 
Maury County Public Schools is extremely satisfied with the ENA Connect product.”
—Tommy Schuyler, Instructional Technology Manager/Network Administrator, Maury County Schools, TN

“Our ENA Connect service represents a leap forward for our organization’s telecommunications.
Thanks to the powerful features, our office is more efficient, more available and therefore
more responsive to our stakeholders. Reaching someone by telephone is now literally a click
away—conferencing with several people across the state at once is only a drag and drop of
the mouse away! The flat monthly rate and the fact that there was no equipment investment
beyond the phones made ENA’s voice system an easy choice. Most importantly, we like
the peace of mind and confidence that comes from knowing this solution is backed by the
expertise and customer service excellence of a partner such as ENA that we know to be
absolutely committed to technology-enabled education.”
—Dr. Keith Brewer, Executive Director, Tennessee Organization of School Superintendents (TOSS)

“ENA Connect gives us all the features we have long needed but could never afford. The
User Portal makes it very easy for our staff to manage all their account settings. ENA’s
voice engineers and technicians are some of the very best. They are usually able to resolve
the issue with just one phone call.”
—Bobby Crane, Technology Coordinator, Clarksville Community School Corporation, IN

“ENA Voice has put us into the 21st century.”
–Victor Carr, Coordinator of Student Information, Memphis City Schools, TN


Contact us today!

Call your account service manager today for answers to your questions, latest features list, pricing and
availability details for your area.

General Inquiries
866-615-1101
info@ena.com
Support
888-612-2880
support@ena.com

About ENA

ENA is a leading managed network service provider in the design, deployment and management of network and communication services for school systems, libraries and governments. In 1996, ENA created one of the first statewide K-12 networks in the U.S. and has earned a reputation as experts in data, voice and video solutions. Today, ENA manages multiple statewide and district-wide education and library networks, successfully serving over 5,000 end sites, 3.1 million students, educators and administrators, and more than 6.2 million librarians and patrons. For more information, please visit www.ena.com.

Are you an ENA Connect user? To download the ENA Connect Quick Reference Guide for Polycom 550 and 650 phones, click here. To download the Guide for 320, 321, 330, 331 and 335 phones, click here.