Many service providers claim to offer managed services, but the term “managed” means different things to different providers. At ENA, managed service means full service—and a far better value.
Because we know your network is a mission-critical necessity and not an optional utility, we do not offer generic services that can then be adapted for schools and libraries. Instead, we design our solutions from the ground up to specifically meet your needs. We understand your unique challenges, we share your passion for empowering the communities you serve, and we give you more complete solutions and support to accomplish your goals.
Compare ENA’s managed service offering, summarized below, with any competitor’s and you’ll see why we’re the better value.
1) Doing More With Less.
ENA serves as your single point of contact and accountability, working with multiple communication and equipment providers on your behalf and maximizing your E-Rate funding, saving you both money and time. Our managed service typically delivers enhanced service with improved Total Cost of Ownership (TCO) as compared to most in-house or piecemeal solutions.
2) Maximizing Your Share of E-Rate Dollars.
ENA is one of the top 10 national E-Rate service providers. Once selected as your service provider and as allowable, we assist you with every step of the E-Rate process, providing ongoing guidance, training and support to ensure compliance with all E-Rate regulations.
3) Peace of Mind.
Our multi-level, integrated security approach can include fully hosted firewall services, customizable Child Internet Protection Act (CIPA) and First Amendment compliant content filtering, and application-level filters to contain any virus outbreaks and other vulnerabilities that might affect either the local area network or the overall health of the network.
4) We’re There When You Need Us and When You Don’t.
Every ENA customer is assigned an Account Service Manager who builds a trusted relationship with you and works to understand your unique goals and needs.
5) Eliminating Obsolescence.
ENA supplies, configures, installs, manages, maintains and monitors all circuits and related on-site equipment for the life of your contract with ENA.
6) ENA Has You Covered.
All calls to the ENA Customer Technical Assistance Center (CTAC) are answered by a live person in the U.S. with experience in education, network operations and problem resolution. With our proactive network monitoring tools, ENA is able to contact our customers in advance of their call to alert them of a service issue over 95 percent of the time. Learn more.
7) Connecting You to the Future.
The ENA network is a private, MPLS-based, secure nationwide network that exchanges traffic with multiple global carriers and connects to multiple Internet peering points as well as research and education networks such as Internet2.