Support, along with our focus on education, is the defining characteristic of ENA. You could even call it our crowning achievement. It’s the common denominator running through all our people and positions, whether they be engineers, finance folks or Account Service Managers (see, even our sales people are really service people!). Support—and its synonym customer service—is what makes us tick.
ENA’s super support begins with the Customer Technical Assistance Center (CTAC). These Customer Support Engineers are a dedicated staff available 24x7x365 for immediate customer assistance on any and all services issues. All of our Customer Support Engineers are HDI-certified and many of them are Cisco- and CompTIA-certified too. Which means that should you call, you’ll be answered quickly by a live professional in our U.S.-based offices who has experience working with school systems and libraries. There are no long waits, automated response systems or phone trees. What’s more, because the CTAC is proactive and monitors the network ceaselessly, they are able to contact customers in advance of their call to alert them of a service issue an incredible 95 percent of the time!
Contact ENA’s Customer Technical Assistance Center
The ENA CTAC is available 24 hours a day, 7 days a week, 365 days a year.
E-mail: support@ena.com
Phone: (888) 612-2880
For access to your support tools, go to the ENA Service Center.
