ENA CTAC customer support:  (888) 612-2880  |   support@ena.com
Service and support resources:    myENA   |   ENA Help Center

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Broadband, Wi-Fi/LAN, Communication, and Cloud Solutions
for K–12 Schools, Higher Education Institutions, and Libraries

E ducation Networks of America (ENA) provides the Infrastructure as a Service (IaaS) solutions that enable student achievement, operational efficiencies, and future capabilities. But it is not just ENA’s products that are so dynamic, it is also our people and passion for customer service—combined with our exceptional deployment and support delivery—that differentiate us. We listen. We respond. We make it right. That is our promise to you.

ABOUT OUR COMPANY

Helpful
People

Innovative
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Exceptional
Performance

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Enabling Coast-to-Coast Connections

At ENA, our customers are our number one priority. We know other companies talk the talk, but we immerse ourselves in the conversations and issues that are important to technology leaders, educators, and librarians. We understand technology, and we appreciate how it is positively impacting K–12 schools, libraries, and higher education institutions nationwide. At ENA, we are not trying to be everything to everybody. Our mission and objective is to be everything to you.

Successfully serving approximately:

statewide contracts
school districts
of the largest school systems
library systems

Current Events and Resources

Tailored Solutions

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Our solutions are created by professionals who understand the unique infrastructure challenges and requirements present in today’s schools, libraries, and higher education institutions. Designed to enable the delivery of digital age education and community services, ENA’s solutions power learning, connect communities, streamline operations, and give you peace of mind. Discover how our comprehensive broadband, Wi-Fi/LAN, communication, and cloud services can improve your overall total cost of ownership (TCO) while elevating your technology initiatives and platforms.

Broadband

ENA’s broadband solutions—which include Internet access, wide area network (WAN), content filtering, and firewall services— include a commitment to customer care that you won’t find anywhere else.

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Wi-Fi/LAN

ENA’s suite of Wi-Fi/LAN services offer comprehensive and turnkey networking solutions. Our experienced engineers design and deliver robust networks tailored to meet your unique needs.

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Communication

ENA’s robust portfolio of innovative and cost-effective voice and video services are designed to meet the communication needs of today’s K–12 schools, higher education institutions, and libraries.

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icon-cloudCloud

ENA’s private data center services offer high capacity connectivity options both on-net and off-net providing the flexibility and scalability required to support today’s digital learning environments.

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ENA has the solutions to enable digital age schools and libraries.

ENA has the solutions to enable digital age schools and libraries.

The broadband and Wi-Fi/LAN networks we build, along with the communication and cloud solutions we deploy, are the tools you need for

  • Conducting online assessments
  • Advancing digital learning
  • Enabling online resources and applications
  • Accessing online e-Gov and other community services
  • Powering blended, project-based, personalized, and distance learning
  • Launching 1:1, BYOD, and Wi-Fi initiatives
  • Fostering state, local, federal, and global citizenship
  • Enhancing campus security

SERVICE IS THE SOLUTION

Service is the Solution. At ENA, we are not a typical service provider—we consider ourselves your service partner. The following resources and services, combined with our experience, demonstrate that performance, innovation, and an extensive suite of solutions are significant differentiators that set us apart:

Managed Services

Many service providers claim to offer a “managed service,” but with ENA’s Infrastructure as a Service (IaaS) approach, we deliver complete, end-to-end managed solutions—and a far better value. We have you covered 24x7x365, so we are there when you need us and when you don’t.

Professional Services

We have applied our industry knowledge and engineering expertise to craft a dynamic portfolio of stand-alone professional services that meet our customers’ diverse and evolving technology needs. Our professional services are designed to assist our busy customers by minimizing the engineering burden of designing and deploying networking solutions.

Customer Support

Phenomenal support is our forté. Our customer support team will move mountains to keep your services operating, at peak performance. All calls to our Customer Technical Assistance Center (CTAC) are answered by a live person in the U.S. with the knowledge, experience, and capability to resolve your issue.

More Security, More Peace of Mind

We know that safety is your top priority, which is why many of our services include enhanced security features and tools specifically designed to prevent and protect against potential network attacks and security threats. With ENA, you receive more than a robust solution—you also receive piece of mind.

E-rate Expertise

ENA is a national leader in providing eligible E-rate Internet access and telecommunication services, and we have been successfully working with E-rate customers since the program’s inception. ENA regularly participates in the Schools and Libraries Division’s (SLD) vendor conference calls and trainings to maintain our knowledge base and program understanding.

Implementation Process

ENA has a demonstrated track record of meeting and exceeding implementation schedules with our customers. Every implementation has a dedicated project manager who oversees the deployment from start to finish. Whether providing services to a few sites or several hundred, ENA has the personnel, processes, and procedures to deliver on our committed installation timeframes.

Training and Help Documentation

At ENA, we understand that knowledge is power, which is why we provide our customers with extensive live training opportunities as well as 24x7x365 access to the ENA Help Center, which is your one-stop shop for online self-support and video tutorials for ENA’s solutions and services.

Dedicated Account Service Managers

Every ENA customer is assigned an experienced account service manager (ASM) who builds face-to-face rapport with you and works to understand your unique goals and needs. We listen and respond with individualized and dedicated attention.

Online Service Tools

Simple is always better, especially when you are busy overseeing all of your organization’s technology initiatives. That’s why we created the myENA user portal. The myENA portal provides you with access to all of your online support and service tools, enabling you to keep your connectivity, communications, and daily operations flowing smoothly.

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