Many service providers claim to offer a “managed service,” but with ENA’s Infrastructure as a Service (IaaS) approach, we deliver complete, end-to-end managed solutions—and a far better value. We have you covered 24x7x365, so we are there when you need us and when you don’t.

We have applied our industry knowledge and engineering expertise to craft a dynamic portfolio of stand-alone professional services that meet our customers’ diverse and evolving technology needs. Our professional services are designed to assist our busy customers by minimizing the engineering burden of designing and deploying networking solutions.

Phenomenal support is our forté. Our customer support team will move mountains to keep your services operating, at peak performance. All calls to our Customer Technical Assistance Center (CTAC) are answered by a live person in the U.S. with the knowledge, experience, and capability to resolve your issue.

We know that safety is your top priority, which is why many of our services include enhanced security features and tools specifically designed to prevent and protect against potential network attacks and security threats. With ENA, you receive more than a robust solution—you also receive piece of mind.

ENA is a national leader in providing eligible E-rate Internet access and telecommunication services, and we have been successfully working with E-rate customers since the program’s inception. ENA regularly participates in the Schools and Libraries Division’s (SLD) vendor conference calls and trainings to maintain our knowledge base and program understanding.

ENA has a demonstrated track record of meeting and exceeding implementation schedules with our customers. Every implementation has a dedicated project manager who oversees the deployment from start to finish. Whether providing services to a few sites or several hundred, ENA has the personnel, processes, and procedures to deliver on our committed installation timeframes.

At ENA, we understand that knowledge is power, which is why we provide our customers with extensive live training opportunities as well as 24x7x365 access to the ENA Help Center, which is your one-stop shop for online self-support and video tutorials for ENA’s solutions and services.

Every ENA customer is assigned an experienced account service manager (ASM) who builds face-to-face rapport with you and works to understand your unique goals and needs. We listen and respond with individualized and dedicated attention.

Simple is always better, especially when you are busy overseeing all of your organization’s technology initiatives. That’s why we created the myENA user portal. The myENA portal provides you with access to all of your online support and service tools, enabling you to keep your connectivity, communications, and daily operations flowing smoothly.