COVID-19 Resources and Updates
The COVID-19 pandemic is causing tremendous disruptions among educational communities and healthcare organizations.
ENA is committed to helping education and healthcare communities by empowering them with tools and resources that help improve communication, facilitate virtual learning and telehealth programs, and track student engagement.
In addition to joining the FCC’s “Keep Americans Connected” pledge, we are happy to announce that we have COVID-19 remote services available.
Additionally, our world-class Customer Technical Assistance Center (CTAC) is here to serve you 365x24x7. In addition to our live CTAC support, ENA has a robust library of always-available online support resources and service enhancement applications in the ENA Help Center and within the myENA user portal.
Available COVID-19 remote services
Video conferencing is more critical now than ever. Let us help you gain COVID-19 Zoom access today.
We are offering a COVID-19 remote educational service offering of CatchOn for 60 days at no cost.
All ENA SmartVoice extensions have been updated to include access to the ENA SmartVoice Go mobile app and ENA SmartVoice desktop client. Mobile and desktop access enables users to make and receive phone calls and person-to-person video calls from their mobile device or desktop, keeping them connected when they are away from their desks. This feature will be enabled for 60 days at no additional charge. Please click below for instructions.
If you’re a current ENA SmartConference customer and need to upgrade the port capacity of your conference bridges to help with staff communication during this time, please contact your ENA account service manager. We can upgrade your current ENA SmartConference bridges to include higher port capacity for up to 60 days at no additional charge.
RHC Program Filing Extension
In order to help ensure healthcare providers can effectively respond to the coronavirus pandemic, the FCC recently announced multiple deadline extensions to its RHC program for Funding Year 2020 including an extension of the filing window period.