At ENA, our five core values represent who we are as a company and are ingrained in our everyday culture. It’s our passion for excellence and dedication to our customers that drives all of us to deliver incomparable results.
As the newest member of the Customer Engagement team at ENA, I have the privilege of planning and executing customer events nationwide. During these conferences, I have the opportunity to see our five core values put into action by every single representative from our team. These values are what make ENA, well, ENA.
ENA Is Customer-Focused
We pride ourselves on creating the best experience for our customers so they can focus on what matters most – the students. In addition to exhibiting at conferences, our account service managers regularly conduct on-site customer meetings that enable them to catch up with our education and library technology leaders and administrators and gain a better understanding of their specific needs and challenges.
ENA Demonstrates the Utmost Integrity
The word integrity holds two truths. First, it requires valuing honesty and having strong moral principles. Second, it’s the state of being whole and undivided. As attendees step into our booth at events, we hope they discover the embodiment of the term. We often have representatives from ENA’s various departments on-hand during conferences to assist attendees with their questions.
ENA Possesses a Passion for Excellence
As a customer engagement professional, some may say my team has the most fun or glamorous jobs at ENA, and I don’t disagree with that! I have the privilege of interacting and speaking with the nation’s best of the best at the conferences we attend and exhibit at. We love our education and library customers, and it is our goal to create an unforgettable booth experience for the communities we serve.
ENA Builds Value for Employees, Customers, and Stockholders
We understand that technology is always changing. That’s why we strive to provide valuable services and solutions that enable our customers to stay ahead of the curve. Every year, ENA hosts countless informative sessions at the conferences we attend in an effort to provide thought leadership and guidance in regards to complicated subject matters. Our goal is for attendees to walk away from these presentations with the tools, knowledge, and resources they need to produce positive outcomes.
ENA Respects the Individual and Promotes the Team
At ENA, we work in a collaborative culture that fosters creativity, innovation, and teamwork. At conferences, this mindset extends beyond the borders of the ENA booth and can be seen with each attendee interaction. Since 1996, we have been in the business of connecting communities, and the conversations we have with educators and librarians at the conferences we attend enable us to form and extend those connections. At ENA, we are a team in every sense of the word, and that mindset extends beyond our internal employees and encompasses the customers we serve as well.