Escalation Path

Service is the Solution

ENA delivers the full value of an Infrastructure as a Service (IaaS) approach through our comprehensive ENA customer support model. ENA developed a customer-focused change management and risk assessment process that ensures accurate records and proactive, timely communication for all future service enhancements.

ENA asks that all maintenance requests be sent to our First Contact. If there is an emergency situation or the need to engage higher resources, our suppliers are encouraged to use the following escalation path for immediate assistance.

First Contact

ENA CTAC
Customer Technical Assistance Center

(877) 553-6200

Escalation Level 1

Orlando Martin
CTAC Manager

(615) 312-6122

Escalation Level 1

Chris Newgaard
CTAC Manager

(615) 312-6085

Escalation Level 1

Dan Onusaitis
CTAC Manager

(615) 312-6205

Escalation Level 2

Dana Briggs
Customer Support Director

(615) 312-6025

Escalation Level 3

Matthew Turner
Vice President of Operations

(615) 312-6042

NEW! Check out our exciting student-level data analytics and unified communications offerings!