Escalation Path
Service is the Solution
ENA delivers the full value of an Infrastructure as a Service (IaaS) approach through our comprehensive ENA customer support model. ENA developed a customer-focused change management and risk assessment process that ensures accurate records and proactive, timely communication for all future service enhancements.
ENA asks that all maintenance requests be sent to our First Contact. If there is an emergency situation or the need to engage higher resources, our suppliers are encouraged to use the following escalation path for immediate assistance.
