UCaaS Mobile (formerly ENA SmartUC Mobile)

Download Quick Reference Guide

ENA by Zayo's UCaaS Mobile (formerly ENA SmartUC Mobile) is our unified communications solution that delivers the seamlessly integrated cloud calling, video conferencing, instant messaging, presence, SMS texting, and collaboration features your organization needs to operate virtually and collaborate from anywhere on any iOS or Android tablet or mobile device. Enable communications without compromising privacy. Keep your personal number private  – quickly and easily make calls and send text messages from your ENA by Zayo UCaaS number. 

Compatible Devices

UCaaS Mobile works on the following mobile devices:

• Android devices running version 6.0 or later.
• iOS devices running version 11.0 or later.

Video calling only works on devices that have a front-facing camera.

Download and Log In

1. Download from Google Play or the iTunes App Store. The first time you open the app, it will walk you through the initial setup.
2. When prompted, enter your full 10-digit ENA by Zayo UCaaS phone number and account password.
   Note

   If you have an extension-only number, your full 10-digit number will be a customer prefix followed by your extension. Check with your system administrator if you do not know your customer prefix.

   
   
3. Enter your account password.
   If you do not have your account password, contact your system administrator.
4. Move calls to mobile.
   If you would like to have the ability to switch calls to the device's cellular carrier in the event the Wi-Fi connection used for the call becomes unstable or out of range, enter the ten-digit number of the mobile device and tap Continue. Your cell phone number will not be displayed while using the Mobile app.
   
   Note

   Depending on your device and operating system, you may be presented with other configuration options.

Call Manager

1. Tap the account icon
2. Tap Call Manager.

Call Manager in Enhanced Feature Package

Do Not Disturb

When your extension is set to Do Not Disturb, calls will be forwarded immediately to your voicemail.

If you select Allow Priority Callers through, calls from those extensions will ring through to your extension when Do Not Disturb is active.

You access and manage your Priority Callers List from the Call Manager settings in your UCaaS Desktop or User Portal.

Ring Your Phones in Order/Together

You may select these options in UCaaS Mobile.

You configure these options in the Call Manager settings in your UCaaS Desktop or User Portal.

Call Manager in Executive Feature Packages

You may manage calls according to pre-defined rules or custom rules and schedules you create.

You create custom rules and schedules in the Call Manager in your UCaaS Desktop or your User Portal.

Account Settings

Change Your Account Password

1. Tap the account icon.
2. Tap Account Password.
3. Follow the prompts.

Contacts

Specify Contacts to display and if you'd like to add UCaaS contacts to your Android phone, if applicable.

• Contacts to Display: Choose which contacts are visible.
• Share with Android Contacts: Add UCaaS contacts to your Android phone.

Place Calls

When you place a call, the caller ID appears as your UCaaS number.

From Contacts Tab

1. Tap Contacts at bottom of the screen.
2. Tap the contact to whom you would like to place a call.
3. Tap Call or .

From Phone Tab

Tap Phones at bottom of the screen and either:

• Tap the dial pad icon and enter the number.
• Tap an entry in the Call History list and tap Call or .

From Call History

1. Tap Phone at bottom of the screen.
2. Tap Call History.
3. Tap next to the entry for the number would like to call.

Receive Calls

Single Call

When you receive a call to your number, the call appears on your mobile device with the option to accept or reject the call.

Second Call

When you are on an active call and a second call comes in, you see options to:

• Hold the existing call and answer the new call.
• End the existing call and answer the new call.
• Reject the new call.

Transfer Calls

1. When you are on an active call, tap Add/Transfer. The caller is automatically placed on hold.
2. Select a contact or use the dialer tab (dial pad) to enter the number to which you would like to transfer the call.
3. Tap the contact’s number or .
4. Chose how you'd like to handle the transfer from the list: transfer after speaking or transfer immediately
5. If transfer after speaking was selected - when the recipient answers, tap Transfer.

Merge Calls

1. When you are on an active call, tap Add/Transfer. The caller is automatically placed on hold.
2. Select a contact or use the dialer tab (dial pad) to enter the number of the person you would like to conference into the call.
3. Tap the contact’s number or .
4. When the recipient answers, tap Merge.

Voicemail

Set Up Voicemail

The first time you access the Message Center, the system will walk you through your voicemail setup.

To initialize your voicemail, dial *318 from UCaaS Mobile and follow the prompts. If you have already setup voicemail on your desk phone, it is not necessary to initialize your voicemail again.

Manage Voicemail

Tap Phone and Voicemail to access voicemail.  If your system administrator has already setup voicemail going to email exclusively, you will not access voicemail from your desk phone or the UCaaS app.

Tap on the Play icon to listen to a voicemail.

Tap on a voicemail entry to open the available options.

Tap More to: Mark as unheard; Forward via Email; View contact; or Delete message.

Chat

Chats with external contacts are handled differently than chats with other UCaaS users.

Chats with external contacts use SMS (Short Message Service) protocol and are text only.

Chats with other UCaaS users use a P2P (peer-to-peer) IM (Instant Message) protocol and may include media (photos, files, and video) in addition to text. You may also create group chats with other UCaaS users.

Meetings

Tap Meetings on the home screen to: Create; Schedule; Join a Meeting, or View Upcoming Meetings.

You may also create a meeting from the Contacts, Call History, or Voicemail tabs.

Log Out of the Mobile app

Tap the three dots in the upper right corner and select Log Out

Log In or Out of Multi-Line Hunt Group from UCaaS Mobile

To log in or out of a Multi-Line Hunt Group using UCaaS Mobile, dial *96 and follow the prompts.