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The Magicians Behind SmartVoice

The Magicians Behind SmartVoice

Meet some team members that make our cloud-based, hosted VoIP solution—ENA SmartVoice—go!

Gabriel McCurdy, Senior Voice Engineer

How do you support our VoIP solution?

I work directly with our customers and with other ENA engineers to build and manage our customers’ VoIP deployments.

What is your favorite part of what you do?

My favorite part of my job is getting to know our customers, developing friendly working relationships with them, and helping them with their internal networks.

Why is it important to have a sound VoIP infrastructure in place?

Shared networks that carry voice, data, and video traffic need to be designed properly so that all traffic is sent and received with the best use of the available bandwidth and equipment resources. Setting up VoIP correctly means considering all the technologies on the network and configuring the network to work respectively for all of them.

Oh and also…

Being an ENA voice engineer is a unique role in that I am involved in a wide range of technologies that span from the public switched telephone network (PSTN) to our customers’ LAN environments. Being responsible for helping make sure all these technologies work seamlessly to deliver high-quality voice calls across the entire country brings exciting and challenging opportunities. I love being able to work for ENA and with all our customers.

Monica Cougan, Senior Product Marketer

How do you support our VoIP solution?

I work directly with our product managers and engineers to ensure we are meeting the needs of our customers.

What is your favorite part of what you do?

I love speaking with members of the education and library communities we serve and finding out more about their needs, objectives, and visions for the future. As a former educator, I’m very passionate about learning, and I’m fascinated by how technology can be leveraged to enhance student engagement, create personal learning opportunities, and help school districts and libraries streamline their operations to better serve their students and patrons. That’s why my role at ENA is the perfect fit for me!

Why is it important to have a sound VoIP infrastructure in place?

As a former classroom teacher, I know all too well the critical importance of having a sound communication infrastructure. In the event of an emergency, schools and administrative leaders need to be able to communicate with their staff and students as well as parents and key emergency personnel.

Oh, and also …

With ENA, our customers really do receive more than an excellent solution—they also receive a 24×7 customer support team—the CTAC—that assists them with every step of the process. And our CTAC is awesome!

Josh Petro, Associate Customer Support Engineer

What do you do/how do you support VoIP?

As a customer support engineer (CSE) in our CTAC, I work directly with our customers to help resolve any issues and complete any requests for our VoIP-related products. I also serve as one of the two members in our department’s Voice Task Force (VTF). The responsibility of the VTF is to serve as an escalation point for requests or incidents that may be outside the normal scope of the CTAC’s daily support functions.

What is your favorite part of what you do/working to help customers?

I’m a people person. I enjoy getting the opportunity to interact with our customers on a daily basis! This is especially true when I get to solve a complex issue or complete a large request that I know will take some weight off the shoulders of a customer.

Why is it important to have a sound VoIP service/infrastructure?

In my opinion, communication is key to almost every major aspect of life. Having a sturdy VoIP foundation is necessary to keep all of the moving parts of an organization working together.

Oh, and also …

I thoroughly enjoy working for a company that is willing to go the extra mile to accommodate our customers’ needs. It definitely makes all of the difference when your company’s customer support philosophy aligns with your own.

Brad White is a communications professional and digital marketer at ENA. A former seventh grade language arts teacher, he has a passion for engaging and serving the educational community.
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