At ENA, our mission is simple: provide excellent customer service, 100 percent of the time. Many companies talk the talk, but ENA encourages and inspires every employee to walk the walk and continue to raise the bar in customer service.
In 2012 we created the Johnny Awards to recognize and honor our teammates who exemplify both outstanding internal and external customer service by going above and beyond the call of duty.
Johnny Award nominees are selected based on unsolicited customer feedback as well as nominations from fellow ENA team members. The winners are announced at our company meetings.
Now, you may be thinking, “That’s really cool, but why is it called the Johnny Awards?” Great question!
The awards are named after Johnny the Bagger, “a grocery store bagger with Down syndrome who changed the company culture and created customer loyalty by providing service from the heart.” Watch this short video to hear Johnny’s story.
We were inspired by Johnny’s story as well as his drive to provide stellar customer service, so we created this awards program to recognize our own “Johnnys.”
Be on the lookout for new blogs featuring our Johnny Award winners!