Snapshot. ENA is the nation’s leading provider of Infrastructure as a Service (IaaS) solutions to school systems, libraries and governments. The converged networks that we design, deploy and manage, as well as the digital classroom resources we offer, improve instructional capabilities and operational efficiencies. ENA currently serves more than 6.1 million customers and over 5,200 sites with best-of-breed technologies, around-the-clock network support and a commitment to outstanding customer satisfaction.
Bigger Picture. ENA was founded in 1996 with a vision: to offer technology solutions that make reaching and using valuable information as easy and reliable as turning on the lights. That year we created the nation’s first statewide K–12 network. Today, ENA provides connectivity, voice and video solutions to over 5,200 end sites, 555 school districts and 295 libraries, serving more than 2.5 million students, teachers and administrators and more than 3.6 million librarians and patrons in Florida, Georgia, Idaho, Indiana, Maryland, New Hampshire, Tennessee, Texas and Vermont. ENA manages multiple statewide and hundreds of district-wide broadband networks and our converged infrastructures are supported by our private, MPLS-based, secure nationwide network that exchanges traffic with multiple global carriers and utilizes highly reliable and geographically displaced server farms, connects to multiple Internet peering points as well as research and education networks such as Internet2, and includes in-network content hosting and Quality of Service (QoS). We firmly believe networked education can make education more personalized, equitable, relevant and cost-effective for all students. This dedication to education, combined with a passion for customer service that defies the conventional dictates of business, sets ENA apart. Empowered by networks that save them time, money and frustration, our customers are free to focus on what matters most: preparing students, strengthening communities and leading enterprises into the 21st century.
How is ENA different?
• We are customer-centric, education-focused and believe people make all the difference
• For seven consecutive years, 100% of ENA customers surveyed say they would recommend us to others and our overall customer satisfaction rating has been 97% or higher
• Over 95% of the time, we alert our customers of a network issue and begin resolving it before they even know an issue exists
• ENA was recognized as one of Tennessee’s Top 10 “Best Employers” in 2006, 2007, 2010, 2011 as well as the Top 20 in 2009