Help at Your Fingertips
ENA invests in the ongoing professional development of our support staff, with a dual emphasis on technology skills and industry-recognized process expertise. This means that should you contact us, you’ll be answered quickly by an experienced, live professional in our U.S.-based offices.
In addition to our live CTAC support, ENA has a robust library of always-available online support resources and service enhancement applications in the ENA Help Center and within the myENA user portal.
Access online self-support with the ENA Help Center. The ENA Help Center contains a wealth of help documentation, including manuals and tutorials for ENA’s services and support applications.
Monitor your network and more with myENA’s online service and support applications. The myENA user portal provides you with a robust suite of online tools—including access to ENA’s optional live chat tool—to enhance the support and reporting services offered by ENA.
ENA’s super support begins with the Customer Technical Assistance Center (CTAC). Our customer support engineers (CSEs) are a dedicated staff available by phone 24x7x365 for immediate customer assistance on any and all ENA service issues.
Customers can also use our optional live chat tool available via the myENA user portal Monday through Friday, from 8:00 a.m. – 5:00 p.m. CT to receive assistance.
If you are an experiencing an issue with an ENA solution, you can also submit a help request using the support form.
Request Help from Support
ENA CTAC monthly call metrics
Average ENA CTAC Hold Time
We notify the customer within 15 minutes of an outage event
84% of our customer support engineers hold advanced technical certifications, such as CWNA, CCNP, CCNA, and HDI
First contact resolution:
ENA CTAC – 93%