"We empower our employees by creating a culture of innovation." - Michael McKerley, President
With ENA, You Are Never Alone! At ENA, our team is united by one goal: to provide excellent customer service, 100 percent of the time. Our formula for success is simple—no finger pointing, no excuses, just results.
ENA’s project management office (PMO) is comprised of a dedicated group of individuals who oversee the seamless installation of all new and migrated ENA services.
Our team has provided oversight and management for the deployment of thousands of site connections and voice deployments and has a comprehensive appreciation for the level of attention to detail and meticulous follow-up required to ensure on-time delivery and a smooth site-level transition.
Our vast pool of experienced, certified, and extremely diligent engineers is one of our company’s most significant assets. From our network engineers and voice engineers to customer support engineers, Wi-Fi engineers, field engineers, and beyond, we have the expertise available to assist our customers with their most difficult needs and challenges.
Funding and Compliance
Once selected as your service provider and as allowable, we assist customers with federal funding programs such as E-rate and the Rural Healthcare (RHC) program, providing ongoing guidance, training, and support to ensure compliance with government regulations.
ENA’s superior support begins with the Customer Technical Assistance Center (CTAC). Our customer support engineers (CSEs) are a dedicated staff available 24x7x365 for immediate customer assistance on any and all ENA service issues.
This means your call will always be answered by a live professional in our USA-based offices. There are no long waits and our CSEs are able to resolve issues without escalation over 94% of the time.
Account Service Managers
ENA customer is assigned an account service manager (ASM) who builds a trusted relationship with you and your team by working to maintain an understanding of your specific goals and needs. Our ASMs are knowledgeable, informed, experienced, and most importantly—dedicated to delivering optimal customer service.
Technology & Innovation
These talented individuals are the geniuses who work behind the scenes to bring our solutions to life. They are committed to designing and building innovative technologies that simplify and enhance our customers’ unique environments.
We are passionate about what we do, and we are all united by one goal—to provide excellent customer service. Every team member plays a significant role in helping achieve that goal and produce positive outcomes in the communities we serve.
Help At Your Fingertips
In addition to our live CTAC support, ENA has a robust library of always-available online support resources and service service enhancement applications in the ENA Help Center and within the myENA user portal.