Our Story

When Education Networks of America was founded in 1996, our vision was to provide Internet access to every K-12 school in Tennessee. Today, that vision has been greatly expanded, and ENA now delivers future-ready connectivity, communication, cloud, security, and data analytics solutions to education, library, healthcare, and government organizations nationwide.

But it’s not just our products that are so dynamic—it is also our people and our collective commitment to delivering exceptional customer service that differentiates us.

your mission is our mission

With ENA, you are never alone. We listen. We respond. We help.

OUR MISSION

We empower communities by bridging innovative technologies with exemplary customer care.​

mission-statement-icon
OUR BACKBONE
ENA Backbone Network

ENA’s national backbone is an integral part of our highly-scalable broadband, cloud, and VoIP services. It includes significant network traffic peering, in-network content hosting, content caching,  and quality of service.  

Customer Success


Customer Success:
How Ohio’s
Cleveland Metropolitan School District Leveraged Managed VoIP and WAN Services to Become Future-Ready

How Ohio’s Cleveland Metropolitan School District Leveraged Managed VoIP and WAN Services to Become Future-Ready

OUR APPROACH
account-management-approach-icon

Account management

Every ENA customer is paired with an experienced account service manager (ASM) who works with you and your team to understand your unique goals and challenges.

our-approach-icon-

Data privacy

Keeping your data secure is a top priority in today’s digitally fueled learning, health, and work environments, which is why our solutions included enhanced features and tools designed to protect your data and keep it safe.

our-approach-icon-

Implementation

Every implementation has a dedicated project manager who oversees the deployment from start to finish to ensure we meet our committed installation timeframes.

our-approach-icon-

Training and help documentation

We provide extensive live training opportunities as well as 24x7x365 access to the ENA Help Center, which contains a robust library of online self-support resources and video tutorials.

finance-approach-icon

Finance

Our team of funding specialists, including experienced outside legal advisors based in Washington D.C., stay on the cutting edge of federal funding opportunities and policy changes. As a leader in the technology space, we understand our role in providing guidance to customers, while at the same time respecting the rules governing acceptable service provider/application interactions.

ctac-approach-icon

Customer support

Our customer support engineers (CSEs) are available 24x7x365 for immediate assistance on any ENA service issues. All calls are answered by an experienced live professional in our USA-based office. There are no long waits and our CSEs are able to resolve issues without escalation over 93% of the time.

OUR MERIT

World Class NPS

ENA 88 World Class NPS

Customer loyalty

At ENA, we are privileged to serve community institutions that play a critical role in maintaining and growing overall socioeconomic wellbeing. That is why delivering exceptional customer care is more than a priority for us—it is part of our ENA DNA. Our Net Promoter Score (NPS), which measures customer loyalty, reflects our commitment to providing our customers with the quality of service they need to meet their objectives and goals. 

ENA’s NPS is 88 and is considered “world class.”

(Data from the 2019 ENA customer satisfaction survey.)

ENA ISO Cert

Quality management

ENA is a certified ISO 9001:2015 service provider in compliance with the world’s most recognized quality management standard. The ISO 9001:2015 certification assures ENA employs a quality management system to continually monitor and manage excellence in execution across all areas of operations. As part of this certification, ENA remains focused on continuous process improvement to “raise the bar” against which we measure our service quality

ENA CTAC monthly average call metrics

ENA’s super support begins with the Customer Technical Assistance Center (CTAC).
0
Seconds

Average ENA CTAC Hold Time

average-call-metrics-icon-

We notify the customer within 15 minutes of an outage event

average-call-metrics-icon-

84% of our customer support engineers hold advanced technical certifications, such as CWNA, CCNP, CCNA, and HDI

average-call-metrics-icon-

First contact resolution:
ENA CTAC – 93%

NEW! Check out our exciting student-level data analytics and unified communications offerings!