Between February and April of 2020, telehealth visits increased by more than 3,500% nationwide, making dependable and robust Wi-Fi more essential than ever to the provision of quality patient care.
Here are three common Wi-Fi planning mistakes to avoid in order to deliver the best possible care to your patients and to keep your team happy.
1. Not planning for the actual device usage your Wi-Fi network needs to support
Dr. Jones is conducting a telehealth session using a computer in her office. Just when her patient begins to talk about a strange pain in his abdomen, the video freezes and the sound cuts out. By the time connectivity is restored, the patient is agitated and informs Dr. Jones that he will be seeing another healthcare provider.
2. Not performing a thorough network assessment before deploying new access points
Dr. Garcia is on her way to check on her patient who delivered a baby the previous day. As she heads down the hospital’s stairs, she attempts to update another patient’s EMR. Unfortunately, the coverage is spotty despite multiple APs in the stairwell and adjacent floors, and her update doesn’t go through. She doesn’t realize the message has failed until an hour later, causing a delay in the patient’s treatment.
3. Assuming new hardware is a panacea for all your Wi-Fi problems
Dr. Wilson is discussing a patient’s treatment plan with other doctors during a video conference call. Even though the IT team has just invested in cutting-edge hardware, the physicians struggle to maintain a stable connection. As a result, the meeting runs long, causing scheduling delays for each physician. At the end of the month, Dr. Jones accepts a position at another healthcare facility that has a robust and reliable Wi-Fi infrastructure and renowned telehealth program–and fewer headaches.