ENA’s Customer Technical Assistance Center Contact Form
The ENA CTAC is available 24 hours a day, 7 days a week, 365 days a year.
ENA’s super support begins with the Customer Technical Assistance Center (CTAC). Our customer support engineers (CSEs) are a dedicated staff available by phone 24x7x365 for immediate customer assistance on any and all ENA service issues. Customers can also email the ENA CTAC or use our optional live chat tool available via the myENA user portal Monday through Friday, from 8:00 a.m. – 5:00 p.m. CT to receive assistance.
ENA invests in the ongoing professional development of our support staff, with a dual emphasis on technology skills and industry-recognized process expertise. This means that should you call, you’ll be answered quickly by a live professional in our U.S.-based offices who has experience working with school systems and libraries. There are no long waits and our CSEs are able to resolve issues without escalation over 92% of the time. Even more because the CTAC is proactive and monitors the network ceaselessly, they are able to contact customers in advance of their call to alert them of a service issue an incredible 99 percent of the time!
Percentage of Customer Visible Outages Notified Proactively
Monthly average call metrics
Average Wait Time
First Contact Resolution
Percentage of Calls Resolved Without Escalation
Help At Your Fingertips
In addition to our live CTAC support, ENA has a robust library of always-available online support resources and service service enhancement applications in the ENA Help Center and within the myENA user portal.
Access online self-support with the ENA Help Center. The ENA Help Center contains a wealth of help documentation, including manuals and tutorials for ENA’s services and support applications. In addition to product-specific content, you will also find valuable resources such as the Technology Leader Welcome Kit.VISIT THE ENA HELP CENTER
Monitor your network and more with myENA’s online service and support applications. The myENA user portal provides you with a robust suite of online tools—including access to ENA’s optional live chat tool—to enhance the support and reporting services offered by ENA. Visit the myENA page and select an option to log into your powerful ENA solution portal. ENA has the solutions you need to keep your communication, instruction, and daily operations flowing smoothly.LOG INTO MYENA