ENA’s superior support begins with the Customer Technical Assistance Center (CTAC). Our customer support engineers (CSEs) are a dedicated staff available 24x7x365 for immediate customer assistance on any and all ENA service issues. This means your call will always be answered by a live professional in our USA-based offices who has experience working with schools, higher education institutions, and libraries. There are no long waits and our CSEs are able to resolve issues without escalation over 94% of the time.
