ENA SmartVoice’s 911 services enhance security and save time in crisis situations by sending critical information simultaneously to your public safety answer point (PSAP) and your on-site local support and security personnel.
Accelerate Internal Emergency Response
With ENA’s 911 notifications, you can respond as quickly and efficiently as possible by immediately alerting safety personnel and leadership to an emergency situation with automated notifications.
How it works
Anytime anyone in your organization places an emergency (911) call, designated staff are immediately notified via email with the exact time the call was made, the extension or line that made it, and current location information associated with the extension
Once the 911 call is complete, a second email notification is sent detailing the duration of the call, which helps identify potential misdials versus true emergency calls
Automated 911 notifications can be set up organization-wide or on a site-by-site basis depending on your preference
Deliver Greater Location Accuracy to Local Dispatchers
911 dispatchers must be able to quickly identify the true location of emergency callers to rapidly respond. But for traditional 911 callers in a school or office building, multi-building complexes, or where a phone system is shared between multiple locations, it can be difficult for first responders to identify which building, floor, or room 911 calls are placed from.
ENA’s add-on pinpoint 911 service feature solves this problem by leveraging Direct Inward Dial (DID) numbers to provide more granular location information, like the specific room number, to the PSAP, ensuring local emergency personnel are dispatched to the correct physical address and location every time.
Kari's Law and Ray Baum's Act
ENA SmartVoice is fully compliant with Kari’s Law and Ray Baum’s Act, two new federal laws that set standards for enhanced emergency calling (E911). Read ENA’s full statement and compliancy actions at ena.com/e911compliance.