Disclosures

ENA Broadband Internet Access Services Disclosures

ENA strives to provide consumers with accessible, easy-to-understand information about the broadband Internet access services we provide, so they can make informed decisions about which services best meet their needs. Additionally, the Federal Communications Commission (“FCC”) requires that ENA and other providers of broadband Internet access services disclose certain information regarding those Internet services. That information is found below and in the various policies and documents listed and linked on this page.

Network Practices

ENA does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The sections below provide an overview of ENA’s network practices with respect to its Internet broadband Internet access services.

Blocking

Unless requested by our customer, ENA does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. ENA does engage in reasonable network management practices described below

Throttling

Unless requested by our customer, ENA does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. ENA does engage in reasonable network management practices described below.

Affiliated Prioritization

ENA does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization

ENA does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Network Management

ENA uses reasonable network management practices that are consistent with industry standards, including using tools to ensure compliance with the Acceptable Use Policy. These tools are evolving and can change frequently. Network management includes identifying and preventing the delivery of spam to customer email accounts, detecting and preventing malicious Internet traffic, preventing the distribution or access to malware, phishing, viruses, or other harmful code or content. Our customers, most of whom are K-12 schools, may also direct ENA to implement (or may themselves implement) network management techniques that are appropriate for those customers’ students, staff, visitors and other users of the Internet services. You should also review our Acceptable Use Policy for other restrictions at https://www.ena.com/legal/.

Application-Specific Behavior

ENA provides its customers with access to all lawful content, services, and applications. ENA does not block, modify or rate-control specific protocols or protocol ports (except consistent with network management policies).

Device Attachment Rules

Most devices are approved to access our broadband Internet access service.

Security

ENA employs a number of practices to protect the security of our customers and network. We limit the number of logins, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. We also may block and throttle a limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customer’s information.

 

Performance Characteristics

Service Description

ENA provides its customers a summary of its Internet service performance including information about speed and latency, as well as other related topics as part of the service agreements provided to our customers.

Other Services on Our Network

ENA may provide voice and other services to our customers over the same physical network used to deliver ENA Internet services. These services are provisioned to allow for certain prioritization (e.g., to ensure that 911 calls go through) and to protect the integrity and reliability of our Internet service.

 

Commercial Terms

Pricing and Other Fees

The pricing and fees for ENA’s Internet services are detailed in proposals, service orders and agreements provided to our customers and potential customers.

Data Usage Plans

ENA deploys flexible data usage management approaches that provide our customers with choice and control. Under these plans, usage that exceeds a monthly usage threshold is subject to an additional charge. Otherwise, ENA does not currently apply any “data caps,” usage thresholds, or any other form of usage-based billing, but may do so in the future.

Privacy Policies

ENA privacy policies can be found at https://www.ena.com/legal/.

Redress Options

If you have any questions about these disclosures, contact us [email protected] or call us at 888-612-2880. ENA will review and promptly respond to all questions.

ENA is committed to helping education and healthcare communities stay connected with remote services.