Delivering quality, high-touch service interactions and experiences with your community is integral to realizing your organization’s mission and achieving positive outcomes.
That’s why ENA offers a range of cloud contact center solutions designed to equip you with the technology to deliver exceptional inbound and outbound customer service experiences. From basic integrated ACD to fully featured, omni-channel cloud contact center delivered in partnership with Intermedia/Telax, ENA’s feature-rich contact center packages integrate with ENA SmartVoice and ENA SmartUC to deliver one comprehensive platform for all your communication needs.
ENA's Contact Center Solutions deliver powerful features including:
Connect callers with the most qualified agents via skills- and rules-based routing
Customizable IVR and Self-Service
Direct callers to the right agent or enable self-service options using voice or key prompts
Route and queue interactions from multiple communication channels including phone, chat, SMS, and email
Enhance service with automated outbound voice, SMS, and email notifications
Analytics and Reporting
Improve interactions with real-time dashboards monitoring live activity, and track queue and performance metrics with custom and pre-defined reports for agents and supervisors
ENA’s three contact center package options offer robust feature sets that enable organizations to deliver high-quality service interactions via phone, chat, SMS, and email.
Chat With an ENA Contact Center Expert
Let us help you tailor the right contact center and communications solution for your organization today.