ENA is excited to announce it has joined Zayo Group!

Contact Center

Deliver exceptional service experiences with cloud contact center

ENA’s cloud contact center solutions deliver the technology you need to drive better customer support, interactions, and engagement with exceptional inbound and outbound experiences. 

From basic integrated ACD to fully featured, omni-channel cloud contact center delivered in partnership with Intermedia/Telax, our feature-rich contact center integrates with ENA SmartVoice and ENA SmartUC for one comprehensive communications platform.

Smart conference vector graphic

Deliver Better-Than-Ever Engagement

ENA’s feature-rich call center and contact center offerings deliver the powerful features you need to deliver immediate, responsive, and helpful service.

Integrated Automatic Call Distribution​

Connect callers with the most qualified agents via skills- and rules-based routing

Customizable IVR and Self-Service

Direct callers to the right agent or enable self-service options using voice or key prompts

Omni-Channel Routing ​​

Route and queue interactions from multiple communication channels including phone, chat, SMS, and email

Dynamic Notifications

Enhance service with automated outbound voice, SMS, and email notifications

Analytics and Reporting​​

Improve interactions with real-time dashboards monitoring live activity, and track queue and performance metrics with custom and pre-defined reports for agents and supervisors

Feature-Rich Packages​

ENA’s three contact center package options offer robust feature sets that enable organizations to deliver high-quality service interactions via phone, chat, SMS, and email.

Reports and Dashboards​

With an extensive selection of reports at your fingertips, you’ll have access to vital call center and contact center metrics, performance data, and other KPIs you need to aggregate data into actionable insights and make business-critical decisions.

Related Solutions

Now more than ever, technology is opening the door to new opportunities. ENA delivers future-ready technology services supported by world-class customer service to education, library, healthcare, and government organizations nationwide.

VoIP

Highly reliable and cost-effective cloud VoIP phone system with full suite of hosted PBX features and UCaaS apps for streamlined communications.

Unified Communications

Unified communications application that combines cloud calling, web conferencing, messaging, and collaboration all in one integrated platform.

Contact Center

Cloud contact center solutions that empower organizations to improve community engagement and outreach through the delivery of exceptional service experiences.

Let's talk about your communication needs

Your business is unique, and so are your communication needs.
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