ENA’s cloud contact center solutions deliver the technology you need to drive better customer support, interactions, and engagement with exceptional inbound and outbound experiences. From basic integrated ACD to fully featured, omni-channel cloud contact center delivered in partnership with Intermedia/Telax, our feature-rich contact center integrates with ENA SmartVoice and ENA SmartUC for one comprehensive communications platform.
ENA's Contact Center Solutions deliver powerful features including:
Connect callers with the most qualified agents via skills- and rules-based routing
Customizable IVR and Self-Service
Direct callers to the right agent or enable self-service options using voice or key prompts
Route and queue interactions from multiple communication channels including phone, chat, SMS, and email
Enhance service with automated outbound voice, SMS, and email notifications
Analytics and Reporting
Improve interactions with real-time dashboards monitoring live activity, and track queue and performance metrics with custom and pre-defined reports for agents and supervisors
ENA’s three contact center package options offer robust feature sets that enable organizations to deliver high-quality service interactions via phone, chat, SMS, and email.
Reports and Dashboards
With an extensive selection of reports at your fingertips, you’ll have access to vital call center and contact center metrics, performance data, and other KPIs you need to aggregate data into actionable insights and make business-critical decisions.